Return Policy
MYBIRDSTORE RETURN POLICY
Last Updated: April 28, 2025
RETURN POLICY
Due to the nature of our products (bird food, perishable items, and bird care supplies), MyBirdStore does not accept returns of purchased merchandise. This policy helps us maintain the quality and safety of our products for all customers.
CUSTOMER SATISFACTION COMMITMENT
Although we cannot accept returns, we are committed to your complete satisfaction:
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Product Issues: If you experience any issues with a product you've purchased, please contact us immediately. Our team will work with you to find an appropriate solution.
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Damaged Products: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging so we can address the situation.
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Incorrect Orders: If you receive incorrect items, please contact us within 5 business days of delivery so we can resolve the issue.
HOW WE HELP AFTER PURCHASE
Our commitment to you doesn't end after your purchase. We offer:
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Product Support: Our experts are available to provide guidance on proper use of products.
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Bird Care Advice: We can offer advice if you're experiencing challenges with bird feeding or care related to products purchased.
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Product Replacement: In cases where products are defective, we may offer replacements at our discretion.
CONTACT US FOR ASSISTANCE
If you need help with any purchase, please contact us using the information below. We're committed to working with you to ensure your satisfaction.
Customer Service:
- Email: shipping@mybirdstore.com
- Phone: 609-747-7777
- Toll Free: 1-800-650-PETS (7387)
Hours:
- Monday-Saturday: 9:00am-5:00pm EST
- Sunday: 9:00am-3:00pm EST
- CLOSED on holidays
Address: 551 Route 130 South Burlington, NJ 08016