Shipping policy

Carriers

We ship all orders with FedEx and UPS. A tracking number is emailed to you as soon as your order ships.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Shipping rates

Shipping costs are calculated at checkout based on your order's weight, size, and destination.

Heavy item surcharges

Because bird food and supplies can be heavy, a surcharge applies to shipments over 20 lbs. Additional surcharges apply to shipments over 40 lbs and over 100 lbs. Any surcharge is shown at checkout before you pay.

Where we ship

We primarily ship within North America. International shipping is available for most products.

Some products can only be shipped within the United States. If your cart contains one of these items and your address is outside the US, that item can't be shipped to you.

International orders

International orders may be subject to customs duties, taxes, and import fees charged by the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges. Delivery times vary by destination and customs processing.

Questions

If you have questions about your shipment, or your order arrives damaged, please email us at orders@mybirdstore.com and we'll help.